Xbox Live suffers widespread outage, Xbox Support ‘investigating’


Update: Xbox Live services are back online. Xbox has not commented on the cause of the outage, but has confirmed that users should be able to employ the service again.

Xbox Live was unavailable for approximately seven hours.

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Xbox Live is currently unavailable, negatively impacting the lives of thousands of gaming fans.

Players who tried to log into their accounts this afternoon found they were unable to log in and play games as usual. Microsoft describes the incident as a “major outage” on its official website Xbox Live Service Status PageThe company says the problems with its service began just after 2:00 p.m. ET, and its website Shortage Detector reporting a peak of more than 38,000 outage reports around 3:00 p.m. ET.

Xbox Live is not working.

While a few have shared that they were finally able to log into Xbox Live, Microsoft says the login issues affect Xbox Series X | S, Xbox One, and Xbox 360 consoles, as well as mobile devices, web services, cloud gaming, backward compatibility, and Xbox on Windows. No explanation for the outage was provided, but in the meantime, Microsoft said in Post on X/Twitter that the company is investigating the matter and asks concerned players to visit its status page for up-to-date information.

“You may be unable to sign in to your Xbox profile, may be disconnected while signing in, or have other related issues,” the status page reads at the time of this story’s publication. “Features that require you to sign in, such as most games, apps, and social activities, will not be available.”

The widespread Xbox Live outage means thousands of gamers have a ton of questions and a ton of free time on their hands, and many have quickly taken to social media to share memes in search of answers. While everyone is in the same boat, waiting for Microsoft to step in with some good news, many are just glad they’re not the only ones having trouble playing.

We’ll update this story once Microsoft has an update on the status of Xbox Live. In the meantime, you can check out the recently confirmed Xbox Game Pass Offer for July 2024. You can also see our IGN Live Interview with CEO Phil Spencerwhere we learned more about the company’s plans for the future.

Michael Cripe is a freelance contributor to IGN. He began writing in the industry in 2017 and is best known for his work on outlets such as The Pitch, The Escapist, OnlySP, and Gameranx.

Be sure to follow him on Twitter @MikeCripe.

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