- PSN has just recovered from a 24-hour failure
- Sony says that downtime was caused by an “operational problem” with network services
- Compensation is 5 free service days for PlayStation Plus members
Sony informed us about the compensation that PlayStation owners – well, members of PlayStation Plus – will receive a sedate failure that hit PSN this weekend, which, fortunately, is now in the rearview mirror.
PlayStation Network Areage lasted 24 hours at the end, pushing Saturday online game sessions around the world (or on Friday evening in some places).
Finally, we received the reason why the service was dropped, namely the “operational problem” with network services, as explained by the PlayStation North American support account on X.
Network services have fully regained the operational problem. We apologize for the inconvenience and thank the community for their patience. All PlayStation Plus members will automatically receive an additional 5 days of service.February 9, 2025
Post in social media also apologized and provided us with detailed information on the compensation that will be provided: “All PlayStation Plus members will automatically receive an additional 5 days of service.”
Not such a glossy operator
As you might expect, there is a lot of misfortune around the answer. Simply a cursory look at the answers to the announcement of Sony Support gives a good taste of dissatisfied players. The main topic is “only five days, and every month?” – or “Why don’t you give us a free game instead?”
Okay, the latter is pushing, but I have to agree that I feel five days: how can I put it tactfully … minimal gesture?
I think Sony could do better than in alleviating what was clearly bad feelings from the wide PlayStation community around this weekend (for some) failures.
Heck, even non-players play the role of X and say that it is scanty on the side of Sony.
It is worth noting that far from everyone has received a five -day bonus and this is probably in preparation for many.
Communication failure
The second frustrating element during this PSN failure was the lack of communication as to what was happening from Sony.
Everything was abandoned – all PlayStation services on the distribution board of the status, which were nothing but red lights – and yet they were not viewed from the official channels about the reason (or suspected flaws) or the estimated delivery time for repairing the PlayStation Network network.
In a sense, this undoubtedly concerns the fear of doing something different – giving false hope for “repair soon” that does not appear, and which only makes PlayStation owners enraged – but it was still not a good situation.
The final verdict appears as a “operational problem”, it is also not a great reason, and this term seems very unclear. Yes, apparently it was a enormous key in work with network infrastructure – but what kind of Gremlin was crawling there? A bit more tips will not hurt when it comes to: how did it happen and how can Sony be guarded in the future?
To be sincere, there may be a fuller explanation soon. And there is a downtime of services – of course it is inevitable. But it seems to me that it is clear enough that the answer during the failure and this final result and compensation could – and should – were better than Sony.
