Square Enix has announced a up-to-date group customer harassment policy aimed at protecting its employees from harassment both online and in the real world. She announced this via a blog post in Japanese and English, which you can read here.
In this post, he acknowledges that while player opinions are essential, the actions of a subset of people go well beyond that and lead to hostile actions. It states that these actions “not only prevent our employees and partners from engaging in work feeling safe, but also cause disruption to other customers” and that it will not tolerate such actions.
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To counteract such activities, Square Enix reserves the right to terminate services to persons who violate these guidelines, and in “egregious” cases, it reserves the right to take legal action against persons conducting such activities.
Examples of Square Enix harassment described in this policy include acts of violence or aggressive behavior, defamation, trespassing, unlawful restraint, including via telephone calls and online inquiries, discriminatory conduct, and more. Square Enix also cited examples of inappropriate behavior that include unreasonable changes or replacements to a product or request for monetary compensation, an unreasonable response or request for an apology, excessive requests for the provision of products and services, and unreasonable and excessive demands for employee punishment.
This policy, originally written and published in Japanese, applies to Square Enix employees worldwide. This comes at a time when such activities seem particularly common, especially on social media. This has already happened to Square Enix employees, as FF14 director Naoki Yoshida asked fans last year stop attacking voice actress Wuk Lamat and the localization team.
This is an essential stance for Square Enix to take and one that should provide peace of mind for those working at the company who fear they will face such harassment. Let us know what you think below, as well as what you think about this policy – is it sufficient?
