Marvel Rivals developer NetEase has apologized to disgruntled players it unfairly banned for cheating.
In the post regarding DiscordNetEase admitted that it wrongly flagged as cheaters some players who were playing on compatibility layer programs even though they were not using cheating software. This unfortunately resulted in false bans, although NetEase did not reveal how many.
“We sincerely apologize for this situation and want to assure you that we do not block or ban players who play honestly and do not cheat,” NetEase said.
The developer said it had compiled a list of affected players and lifted their bans. “We have identified the specific reasons for these false bans and have compiled a list of affected players,” it said. “We have lifted these bans and would like to sincerely apologize for the inconvenience this has caused.”
NetEase then insisted it was investing in improving its anti-cheat tool and urged players to report cheaters if they encounter them. Here is the rest of the statement in full:
Our mission is to provide all players with a fair, equitable and enjoyable gaming environment. That’s why preventing and identifying fraudsters is one of our top priorities. We have invested significant manpower and resources to improve the speed and accuracy of our detection systems. With any working detection system, there is always room for improvement. We appreciate your support to support us meet this challenge. If you encounter any fraudulent behavior, please report it immediately; our reporting system will respond immediately. If you feel you have been banned unfairly, you can appeal to our customer support team and we will review your case and respond in a timely manner. You can contact the support team both in-game and on Discord!
Thank you for your understanding and support!
The news comes ahead of the first season of Marvel Rivals and the arrival of the playable Fantastic Four characters, with a teaser trailer set for next week.
Marvel Rivals has been a hit for NetEase, driving 10 million players in just three days and 20 million in two weeks. The free-to-play PvP shooter based on team-based superheroes was released on December 6 for PC via Steam and the Epic Games Store, PlayStation 5, and Xbox Series
On Steam, Marvel Rivals peaked on its launch weekend with 480,990 concurrent players, enough to rank among the top five most played games on Valve’s platform. This is the 20th highest number of concurrent players ever seen on Steam, surpassing games such as Helldivers 2, Grand Theft Auto 5 and Destiny 2.
Marvel Rivals launched with Season 0, with Season 1 scheduled for January 9, according to the in-game Battle Pass countdown timer. Check out IGN Marvel Rivals review to find out what we think about it. And keep an eye out for the latest Marvel Rivals Codes to get free skins and vote for the strongest Marvel Rivals characters in our game community tier list.
Wesley is the UK news editor at IGN. Find him on Twitter at @wyp100. Wesley can be reached at wesley_yinpoole@ign.com or confidentially at wyp100@proton.me.
